![]() Some users continued to see restored files in their accounts after Thursday. So we quarantined and excluded them from the permanent deletion process until the metadata could be fixed," said Ross S. However, the deleted files and folders impacted by this bug had metadata inconsistencies. "Typically, we permanently remove files and folders from our servers within 60 days of a user deleting them. This was our mistake it wasn't due to a third party and you weren't hacked," he wrote.ĭeleted user files were not actually being removed from Dropbox's servers due to "metadata inconsistencies" in affected files, according to the firm. While fixing the bug, we inadvertently restored the impacted files and folders to those users' accounts. "A bug was preventing some files and folders from being fully deleted off our servers, even after users had deleted them from their Dropbox accounts. ![]() ![]() "It just made my server upload 4GB of unnecessary/obsolete files for no reason," wrote one user who saw several folders restored from 20.ĭropbox employee Ross S explained on Thursday that a bug stopped some files from being deleted from its servers and that while fixing the issue the firm had accidentally restored those files. However, due to a series of missteps, some basics users saw gigabytes of old files returned from several years ago. Only business users can recover files after this period. After 60 days, users on its basic plan aren't supposed to be able to recover files. Users can recover files themselves for 30 days, but Dropbox may keep files marked for permanent deletion on its server for a further 30 days. Some users claimed to have seen files that were deleted six years ago back in their folders, which shouldn't be possible according to Dropbox's own explanation of its deletion policy. The company has apologized for the confusion caused by long-deleted files and folders mysteriously appearing again in user accounts, leaving their owners perplexed. Dropbox has admitted that an error it made caused files its users had deleted several years ago to reappear in their accounts.
0 Comments
Leave a Reply. |